Our Provenance & Philosophy (Why We Exist)

What defines the core philosophy of Saltbush & Clay Skincare?

Our philosophy is built upon the pillars of transparency and definitive traceability. We hold that our clientele deserves to know the precise provenance of every element. Every formula is a testament to being Sourced with Intention and Formulated with Expertise, unifying the potency of resilient Australian botanicals with advanced cellular science.

What is the significance of the "Sourced with Intention and Formulated with Expertise" declaration?

Sourced with Intention: This is our commitment to the ethical and sustainable procurement of native Australian botanicals. It is an act of deep respect for the land and the valued community partners, including First Nations elders, whose ancient wisdom guides our sourcing. Formulated with Expertise: This represents the meticulous scientific process of capturing the full, transformative power of these botanicals in small, exclusive batches, each independently certified by a chemist to assure the utmost standards of purity and definitive potency.

What does "Bio-Engineered Heritage" mean?

We take the most respected, ancient botanical wisdom ("Heritage") and use cutting-edge, targeted science ("Bio-Engineered")—specifically Cellular Extraction—to deliver the ingredient's full, intended potency directly to your skin.

Where does the name Saltbush & Clay come from?

The name is the literal and symbolic geography of our origin. It refers directly to the elemental landscape of the Simpson Desert where our founder forged a bond with a traditional medicine man. The name is a constant reminder that our ethical foundation is as rooted in the land and its people as the botanicals we use.

Why did the founder create Saltbush & Clay?

The founder, Mark Provost, created the brand to solve a fundamental lack of transparency in the skincare industry. The brand is a catalyst for sustainable, remote industry by establishing a premium, transparent market for wild-harvested botanicals (often grown on Aboriginal land), actively creating vital economic opportunity in these remote locations.

Scientific Excellence (How We Formulate)

Why are Australian Cellular Extracts the foundation of your formulations?

Native Australian flora, such as Kakadu Plum, Lilly Pilly, and Saltbush, have cultivated extraordinary resilience, resulting in a rich concentration of powerful, active compounds. Cellular Extraction is a breakthrough methodology that preserves the complete, full-spectrum efficacy of these compounds at their peak, delivering unmatched benefits for intense luminosity, smoothing, firming, and environmental protection.

What is the benefit of Cellular Extraction?

The benefit is simple: We deliver the complete, peak potency of the living plant to your skin. Cellular Extraction is a cold, low-impact process that preserves the plant's full, natural profile. This guarantees your skin receives the highest concentration and most effective form of our actives—a liquid matrix that mimics the vitality of the plant itself.

How does Cellular Extraction differ from traditional methods?

Traditional methods use high heat, drying, and harsh solvents, which damage the fragile compounds inside the plant cell. This process results in a degraded, incomplete extract, where most of the plant's natural protective compounds are lost before they ever reach your skin. Cellular Extraction is a gentle process that ensures the product is superior.

How do you substantiate the purity and potency of each serum batch?

We maintain rigorous control over the entire vertical production chain. Our commitment includes: Small-Batch Crafting for elevated quality oversight; Independent Chemist Certification (every single batch is externally certified to guarantee it meets the highest scientific benchmarks for purity and active potency); and Definitive Traceability from geographic origin to final packaged product.

Product & Performance (The Native Cell Serum)

What transformative results can be expected from the Native Cell Serum?

The serum is expertly designed to achieve a botanical harmony that yields skin that is palpably brighter, smoother, and fundamentally more resilient. This is delivered through key performance benefits: Luminous & Rejuvenated Complexion (via Vitamin C-rich Kakadu Plum and Lilly Pilly); Intense Plumping & Hydration (Hyaluronic Acid works synergistically to soften the appearance of fine lines); and Enhanced Barrier Resilience (Salt Bush and the Infitrio™ blend offer superior defense against environmental stressors).

Client Services & Guarantee (Policy and Support)

What is the return and exchange policy?

We proudly uphold a comprehensive return policy, which complements your inherent rights under the Australian Consumer Law (ACL). To initiate a return for a refund of the original purchase price or an exchange, simply return the product with verifiable proof of purchase (receipt, bank statement, or customer profile).

What recourse do I have in the event of an adverse reaction or quality concern?

Should you experience an adverse reaction or identify a quality issue, please contact our office immediately for discreet and prompt assistance. Your rights and our responsibilities regarding product quality and fitness are fully detailed in our online Terms of Trade, in strict adherence to the Australian Consumer Law.

Are there specific requirements for returning Gift Sets or Bundles?

Yes. To ensure the integrity of our inventory, all items within a curated Kit, Gift-Kit, Duet, or bundle must be returned collectively. We are unable to process refunds or exchanges for individual components of a set.

How long is a Digital Gift Card valid?

Our Digital Gift Cards remain valid for 36 months (3 years) from the date of purchase. They are non-refundable and cannot be converted to cash (except where legally mandated).