Our Provenance & Philosophy (Why We Exist)

What defines the core philosophy of Saltbush & Clay Skincare?

Our philosophy is built upon the pillars of Transparency and Definitive Traceability. We believe our clientele deserves to know the precise provenance of every element, reflecting our commitment to being "Sourced with Intention and Formulated with Expertise."

We achieve this by:

• Fusing Ancient Wisdom and Modern Science: Combining knowledge cultivated through two decades of sourcing from Australia's untamed landscapes with cutting-edge advanced cellular science.

• Harnessing Potent Australian Botanicals: Unifying the power of resilient native botanicals.

• Focusing on Ethics: We craft ethical, small-batch formulas that deliver transformative power.

What does "Bio-Engineered Heritage" mean?

We take the most respected, ancient botanical wisdom ("Heritage") and use cutting-edge, targeted science ("Bio-Engineered")—specifically Cellular Extraction—to deliver the ingredient's full, intended potency directly to your skin.

Where does the name Saltbush & Clay come from?

The name is the literal and symbolic geography of origin. It refers directly to the elemental landscape of the Simpson Desert where our founder, Mark Provost forged a bond with a traditional medicine man in 2004. The name is a constant reminder that our ethical foundation is as rooted in the land and its people as the botanicals we use. Time Magazine

Why was the Saltbush & Clay brand created?

The brand was created to solve a fundamental lack of transparency in the skincare industry. The brand is a catalyst for sustainable, remote industry by establishing a premium, transparent market for wild-harvested botanicals (often grown on Aboriginal land), actively creating vital economic opportunity in these remote locations.

Scientific Excellence (How We Formulate)

Why are Australian Cellular Extracts the foundation of your formulations?

Native Australian flora, such as Kakadu Plum, Lilly Pilly, and Saltbush, have cultivated extraordinary resilience, resulting in a rich concentration of powerful, active compounds. Cellular Extraction is a breakthrough methodology that preserves the complete, full-spectrum efficacy of these compounds at their peak, delivering unmatched benefits for intense luminosity, smoothing, firming, and environmental protection.

What is the benefit of Cellular Extraction?

The benefit is simple: We deliver the complete, peak potency of the living plant to your skin. Cellular Extraction is a cold, low-impact process that preserves the plant's full, natural profile. This guarantees your skin receives the highest concentration and most effective form of our actives—a liquid matrix that mimics the vitality of the plant itself.

How does Cellular Extraction differ from traditional methods?

Traditional methods use high heat, drying, and harsh solvents, which damage the fragile compounds inside the plant cell. This process results in a degraded, incomplete extract, where most of the plant's natural protective compounds are lost before they ever reach your skin. Cellular Extraction is a gentle process that ensures the product is superior.

How do you substantiate the purity and potency of each serum batch?

We maintain rigorous control over the entire vertical production chain. Our commitment includes: Micro-Batch Crafting for elevated quality oversight; Independent Chemist Certification (every single batch is externally certified to guarantee it meets the highest scientific benchmarks for purity and active potency).

Product & Performance (The Native Cell Serum)

What transformative results can be expected from the Native Cell Serum?

The serum is expertly designed to achieve a botanical harmony that yields skin that is palpably brighter, smoother, and fundamentally more resilient. This is delivered through key performance benefits: Luminous & Rejuvenated Complexion (via Vitamin C-rich Kakadu Plum and Lilly Pilly); Intense Plumping & Hydration (Hyaluronic Acid works synergistically to soften the appearance of fine lines); and Enhanced Barrier Resilience (Salt Bush and the Infitrio™ blend offer superior defense against environmental stressors).

Client Services & Guarantee (Policy and Support)

What is the return and exchange policy?

We proudly uphold a comprehensive return policy, which complements your inherent rights under the Australian Consumer Law (ACL). To initiate a return for a refund of the original purchase price or an exchange, simply return the product with verifiable proof of purchase (receipt, bank statement, or customer profile). For detailed information on returns, exchanges, and refunds, please review our comprehensive Refund Policy and Terms of Trade linked at the bottom of our website.

What recourse do I have in the event of an adverse reaction or quality concern?

Should you experience an adverse reaction or identify a quality issue, please contact our office immediately for discreet and prompt assistance. Your rights and our responsibilities regarding product quality and fitness are fully detailed in our online Terms of Trade, in strict adherence to the Australian Consumer Law.

Are there specific requirements for returning Gift Sets or Bundles?

Yes. To ensure the integrity of our inventory, all items within a curated Kit, Gift-Kit, Duet, or bundle must be returned collectively. We are unable to process refunds or exchanges for individual components of a set.

What are the contact details for Saltbush & Clay?

We welcome your connection. Whether you have a question about our traceable ingredients, need assistance with an order, or are interested in partnering with us, please reach out to the relevant department below.

Our team operates from our core locations in Queensland and New South Wales.

• Head Office Location: Noosa Hinterland, Queensland

• Distribution Office: Bondi, New South Wales

General & Order Enquiries: shop@saltbushandclay.com Phone (Business Hours) 07 5484 5148

Postal Address: PO Box 88, Imbil, QLD, 4570

Legal Entity Name: Saltbush And Clay Pty Ltd, ACN 689 613 349, ABN 35 689 613 349

Ordering and Products

When will my pre-ordered Native Cell Serum ship? The Native Cell Serum is currently available for a limited pre-order and is scheduled to ship on 01/03/26. Please refer to the product page for the most current shipping estimates.

Where can I find information about stockists? Information regarding our latest drops and official stockists will be shared via our email newsletter. Please sign up on our homepage to be the first to know.