Frequently Asked Questions
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Cellular Extraction is a sustainable process that captures a plant’s phyto-active profile in its stable, liquid matrix without using heat or harsh solvents. Unlike traditional extracts, this method maintains the integrity of the plant’s molecules, ensuring the serum is as bio-available and potent as the living botanical.
Why it matters: Most extracts are "macerated," which often destroys delicate antioxidants like Vitamin C. Our cold-press extraction ensures you get the "entire entourage" of the plant's nutrients.
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Traditional extraction often uses high heat or harsh solvents that can "denature" or damage the plant’s delicate molecules. The cold-process of Cellular Extraction maintains the integrity of the plant’s liquid matrix. This ensures the antioxidants and vitamins remain "bio-available," meaning your skin recognises and utilises them more effectively.
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The Native Cell Serum is a multi-tasking powerhouse designed to replace three separate products: a Vitamin C brightener, a hydrating essence, and a barrier-support treatment. This "Skinimalist" approach reduces product congestion, lowers the risk of irritation, and focuses on high-quality, scientifically validated results.
The Routine: Cleanse > Native Cell Serum > Moisturiser > SPF.
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Yes. The Native Cell Serum is designed with biomimetic principles, meaning its pH and ingredient structure mimic the natural composition of human skin. This allows the bio-active Kakadu Plum and Saltbush to be absorbed effectively without the irritation often caused by synthetic Vitamin C (L-Ascorbic Acid).
Usage Tip: Because the formula is highly concentrated, we recommend a patch test on the inner wrist 24 hours before your first full facial application.
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A bio-active serum provides high-performance skin barrier support, antioxidant protection, and visible luminosity. By using living plant cells rather than isolated synthetic compounds, the serum delivers a complex range of nutrients that help defend the skin against environmental stressors and support long-term skin resilience.
Results: Users typically observe a more refined skin texture and a "lit-from-within" glow within 14 to 21 days of consistent morning and night use.
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Because we use raw, wild-harvested Australian natives, slight seasonal variations in colour and aroma are normal. This is a hallmark of truly natural, potent cellular extracts—nature doesn't use a synthetic mold.
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Used twice daily (2–3 pumps per application), one 30ml bottle is designed to last approximately 6 to 8 weeks, coinciding with two full skin-cell turnover cycles for maximum results.
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Our foundation rests on Definitive Traceability. We operate under the mandate: Sourced with Intention, Formulated with Expertise. We bridge the gap between two decades of outback sourcing and cutting-edge cellular science, ensuring every small-batch formula delivers the raw, transformative power of the Australian wilderness with absolute transparency.
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It is the bridge between ancient botanical intelligence and modern delivery. "Heritage" honours the millennia of traditional wisdom regarding native flora; "Bio-Engineered" refers to our use of targeted Cellular Extraction to isolate and stabilise these molecules. The result is a serum that delivers a plant’s full, intended potency directly to the skin’s matrix.
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Our name is a tribute to the elemental geography of the Simpson Desert. It commemorates a pivotal 2004 alliance between our founder, Mark Provost, and a traditional medicine man. Saltbush & Clay serves as a constant reminder that our ethical foundation is as deeply rooted in the land and its people as the botanicals we use.
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The Native Cell Serum is engineered to achieve a state of Botanical Harmony, where the skin feels palpably denser and more resilient.
Illumination: Kakadu Plum and Lilly Pilly work in synergy to neutralise oxidative stress and brighten the complexion.
Structural Plumping: High-molecular-weight hydration softens the appearance of fine lines by reinforcing the lipid barrier.
Environmental Fortification: Saltbush and Infitrio™ Blend create a biological shield against daily pollutants and moisture loss.
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To challenge the industry’s lack of transparency and to act as a catalyst for sustainable, remote economies. By establishing a premium market for wild-harvested botanicals—often sourced from Aboriginal land—we create vital economic opportunities in remote locations, ensuring that our growth directly supports the custodians of the land.
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Australian native flora has evolved over millennia to survive the world’s harshest UV and climatic extremes, resulting in an unparalleled concentration of antioxidant compounds. Unlike standard extracts, the Cellular Extraction from Native Extracts captures these "survival molecules" at their peak, delivering unmatched results for firming, luminosity, and environmental defense.
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We maintain a rigorous, vertical production chain. To ensure absolute scientific excellence, we utilise:
Micro-Batch Crafting: Small-scale production for meticulous quality oversight.
Independent Chemist Certification: Every batch is externally audited and certified to meet the highest global benchmarks for purity and active molecular density.
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We proudly uphold a comprehensive return policy, which complements your inherent rights under the Australian Consumer Law (ACL). To initiate a return for a refund of the original purchase price or an exchange, simply return the product with verifiable proof of purchase (receipt, bank statement, or customer profile). For detailed information on returns, exchanges, and refunds, please review our comprehensive Refund Policy and Terms of Trade linked at the bottom of our website.
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We welcome your connection. Whether you have a question about our traceable ingredients, need assistance with an order, or are interested in partnering with us, please reach out to the relevant department below.
Our team operates from our core locations in Queensland and New South Wales.
Head Office Location: Noosa Hinterland, Queensland
Distribution Office: Bondi, New South Wales
General & Order Enquiries: shop@saltbushandclay.com Phone (Business Hours) 07 5484 5148
Postal Address: PO Box 88, Imbil, QLD, 4570
Legal Entity Name: Saltbush And Clay Pty Ltd, ACN 689 613 349, ABN 35 689 613 349
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